Park Guidelines

Please take the time to read, understand and adhere to these guidelines to ensure that everyone enjoys their stay at the park.

BBQ's
There are many BBQs located throughout the park, including Camp Kitchen and our large covered BBQ are in lane 12. Please do not leave BBQ’s unattended whilst in use. Please be respectful to other park guests and clean up as best you can after using the BBQ’s.

Bathrooms & Showers
Each accommodation has their own bathroom facilities. Guests on Powered and Unpowered sites have use of our park amenities located on lane 2 and lane 8. Each block consists of Men’s and Ladies facilities. Amenity block on lane 8 in addition to Men’s and Ladies facilities has a Disabled and Family Bathroom.

The Disabled Bathroom is equipped with rails, shower seat and hand-held shower hose. The Family Bathroom has a full-size shower and bath, as well as baby bath and changing station. All bathrooms are pin code locked for your safety and codes are issued at reception on arrival. Guests who require access to Disabled and Family Bathroom, please advise staff on check-in as these are differently coded to Men’s and Ladies and are not issued to all guests.

Beach Access
There are 4 access points to the beach from the park. Just outside our main entry, end of lane 2, end of lane 8 and at the rear of the park off lane 15. These are marked on our park map for your convenience. Easiest access due to some beach erosion is from the front entry and rear gate.

Bikes & Scooters Policy
For all guests to experience an enjoyable, injury free stay we ask you please adhere to the following rules whilst riding bikes and scooters in the park. Please be aware that electric bikes/scooters are not permitted inside the park.

  • Children MUST wear helmets at all times and understand road rules with cars etc. It is ALWAYS the parent/guardian responsibility for children’s behaviour at all times.
  • Riding around reception/main entry and gated exit on lane 13 is not safe due to heavy traffic and we advise children to keep clear of these areas.
  • Riding inside and around veranda’s etc of park buildings is not permitted for safety of other guests.
  • Riding after dark is not permitted and it is parent/guardian to enforce this to their children for safety to other guests.

Boats
If you are bringing a boat for your stay with us, please notify reception at the time of booking or at earliest convenience as we have minimal parking/storage available in the park. If storage is available this is a $5 per day charge. During busier periods, we may not be able to fit the boat into the park, but can recommend off-site storage options if need be.

Boat launching are is located at Emu Point Marina at the end of Swarbrick Street, 1 minute drive from the park.

Camp Kitchen
Large covered BBQ area is located on lane 12 and has a large fridge, microwave, kettle, toaster with sink and 3 BBQs for outdoor dining.

Cancellation Policies

  • A cancellation fee $30.00 applies in every instance to all cancelled confirmed bookings.
  • For cancellations made greater than 14 days prior to arrival a $30 administration fee may apply. Cancellations made within 14 days may result in forfeiture of all monies.
  • Booking cancellations made for the Easter Holiday Period must be made more than 30 days prior to your arrival. If a booking is cancelled less than 30 days of your arrival the deposit will be forfeited.
  • Booking cancellations made for the December/January Holiday Period must be made more than 60 days prior to your arrival. If a booking is cancelled less than 60 days of your arrival the deposit will be forfeited.

We strongly recommend travel insurance for your own peace of mind. There are NO REFUNDS on early departures.

COVID-19 related cancellations will be refunded or a credit held for 12-18 months. These options will be discussed on cancellation.

Check-in & Check-out Times
Check-in for all bookings is from 2pm. If accommodations or sites are ready before this time, we will send guests an SMS to the mobile number on their booking to advise early availability. Early check-ins can be arranged upon booking but are subject to availability and can not be guaranteed.

Check-out time is strictly by 10am. If you require a late check-out, please enquire at reception at least a minimum 24 hours prior to your departure. This is subject to availability.

Children
Are the responsibility of parent/guardians to supervise at all times and not up to the park staff to monitor.

DVD Hire
Is available for all park guests at reception. Hire time is for entirety of your stay if you wish. Costing is $5 for 1 DVD, $8 for 2 DVD, $10 for 3 DVD. If you are a BIG4 Member with Perks+ card, we offer 1/2 price DVD hire.

Dump Points
For all caravan & campers who have their own amenities on board, your toilet waste can be disposed at these points. Each dump point is located behind each amenity block on lane 2 and lane 8. There is also a hose at each point to allow for cleaning. Please refrain from disposing of sanitary pads and nappies into the dump point as this causes blockages. We have sanitary bins in the ladies toilets and nappies can be disposed of in the general waste rubbish bins. Please place them in a plastic bag first to keep them contained.

Early Departures
If you need to check-out prior to reception opening time of 8am, please ensure your account is settled the day before departure. Keys can be placed in the drop box at reception front door. We do not offer refunds for early departures.

Emergency/Evacuation
An emergency and evacuation plan map can be found inside each accommodation and public park buildings. The main muster point is in the cul-de-sac of our main entry off Medcalf Parade.

Eviction
During any point of your stay, we do reserve the right to evict any guest from the park should they exhibit unacceptable or inappropriate behaviours. No refunds will be given.

Fire Safety
For your health and safety, all rooms are fitted with smoke detector alarms. If alarm sounds signalling fire, please evacuate room immediately leaving possessions behind and essemble at the emergency muster point in Medcalf Parade. Accommodations, Camp Kitchens and Laundries are equipped with fire blankets. Camp Kitchens, Laundries and other public park buildings are fitted with fire extinguishers. There are also multiple fire hoses throughout the park.

Fires & Generators
Of any kind are NOT permitted in the park at any time.

Fish Cleaning
Cleaning and preparing of fish etc is not permitted in the park. Facilities are available at Emu Point Marina off Swarbrick Street, just 1 minute from the park.

Gas Refills
Guests can have their gas bottles refilled on-site between 8:30am and 5:30pm while grounds staff are on duty. Bottles must be less than 10 years on date check and all charges payable at reception.

Jumping Pillow
Is located towards the front of the park amongst our accommodations. Children should be supervised to ensure safety at all times. This is not the responsibility of staff. Pillow is open from 9am – 6pm all year round (weather permitting).

Kids Club
Is available Monday to Friday during most school holidays. Planners are available from reception at check-in and all bookings are done online. This information will be attached with the planner and is also available on our Kids Club page on our website.

Late Arrivals
If you are arriving after 8pm when reception closes, please contact us to advise in advance so we can initiate after-hours check-in procedures.

Laundry Facilities
We have 2 laundry rooms with washing machines, dryers and sinks located at the rear of each amenity block on lane 2 or 8. Machines are coin operated with $1 coins. Washing Machines are $5 per load (30-40min cycle) and Dryers are $1 for 10 minutes. Change can be acquired at reception (cash for cash only) as well as laundry powder. Clothes lines are also located outside each laundry.

Loss & Damages
Guests are responsible for any damage they cause whilst staying in the park. We are unable to accept any responsibility for any damage or theft to guests’ personal belongings including motor vehicles and contents. Please ensure vehicles are securely locked and bikes/equipment are secure at all times. Just because you are on holidays, doesn’t mean thieves are.

Lost Property
Any property left behind in accommodations will be contacted immediately after housekeeping find items left. We will then organise collection or postage with guests. All other lost property lost in the park if found/handed in is kept on-site for 1 month.

Mini-Golf
Take the challenge on our 9-hole mini-golf course. Guests can play for free; we just ask for a $5 cash bond per ball & stick required. Please return items straight after your game so other guests can play as we only have a limited number of sticks.

Noise, Neighbours & Quiet Times
While we want you to have fun and enjoy your stay, please be aware of the impact your noise and music may have on your neighbours and other residents and ask you keep it to a low level that doesn’t travel to others. Quiet time in the park is 10pm until 7am. Any after hours noise concerns can be dealt with by calling South-Coast Security 0417-964-102. Any police attendance may result in possible eviction. Please enjoy your stay but please be mindful of other park guests.

On Departure
Check-out time is by 10am. Should you require a late check-out, please contact reception well in advance of your departure date – baring in mind this will be subject to availability.

Parking
Is available for each site/accommodation, with strictly 1 vehicle per site/accommodation only. All accommodation parking is numbered outside or nearby each room. Sites must be able to fit their vehicle next to or in front of their equipment without encroaching on neighbours or roads.

Payments
All bookings require a deposit at the time of booking. No booking is confirmed without a deposit. All accounts are to be paid and finalised on check-in.

Peddlekarts
Are a fun way to explore the park and cycleway to Emu Point and are available for hire from reception between 8:30am and 5pm (6pm in Summer). Hire prices are $20 for an hour or $10 for half an hour. Helmets must be worn at all times by children. Someone over 18 years old must sight and sign hire terms and conditions before hiring.

Phone Reception
Telstra is the best network for Albany being a regional town. Optus is ok also inside the Albany area, but not in the outskirts. Other networks may have issues unless in the town city centre.

Playground
Our pirate themed nature playground is available on lane 5 for the children to let their imaginations run wild and laugh and fun. There are swings, slides, monkey bars, climbing equipment all to keep the kids busy.

Reception Hours
Are 8am – 8pm everyday (9pm during summer). Closed on Christmas Day. Contact number is (08) 9844-1147.

Recreation Room
Is located towards the front of the park next to the jumping pillow and is open 9am – 8pm daily. Inside is our movie theatre which shows daily movies during the school holidays, TV, pool table and table tennis table. The pool table is $1 per game with sticks and white ball at reception for $5 cash bond. The table tennis table is free with paddles and ball at reception for a $5 cash bond.

Rubbish & Recycling
Is to be placed in appropriate bins where possible please. General rubbish is to be placed in all green bins and recycling to be placed in the bins with yellow lids. Please encourage others to follow suit and try to reduce, reuse and recycle where we can.

Security
Please make sure all windows and doors are locked when leaving the park. Management do not accept responsibility for lost or stolen items. Any after-hours concerns, please contact South-Coast Security on 0417-964-102.

Shop
We do have a basic grocery, drink, ice cream and confectionary selection available at reception between 8am – 8pm (9pm during summer).

Smoking
Whilst we allow smoking in the park grounds, it is strictly prohibited in all our accommodations and public park facility buildings at all times. We encourage smokers to be respectful of other park guests and be mindful of their smoke. Guests found smoking or evidence of smoking in accommodations will be charged a $250 cleaning fee. Please dispose of all butts into outside rubbish bins after ensuring fully extinguished.

Speed Limit
Is strictly 5km per hour – walking pace only at all times.

TV/Satellite Reception
Is available in the park for those on sites. TV aerials need to face North West towards Mt Barker. Satellites should face North/North East. All accommodations have TV and DVD players and have access to all free to air channels only.

Visitors
Guests are welcome to have visitors at any time during their stay. All visiting vehicles must park outside the park and register their attendance at reception using the SafeWA QR code app.